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Relationship Banker - Bowman Curve - Little Rock, AR
LITTLE ROCK AR 72205
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-89790076

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Bank of America

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  Job posted:   Fri May 18, 2018
  Distance to work:   ? miles
       
  3 Views, 0 Applications  
 
Relationship Banker - Bowman Curve - Little Rock, AR
**

Job Description:**


Relationship bankers (RBs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed.

**Primary Responsibilities:**

oEngage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies

oWork with retail customers to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs

oOpen deposit accounts and sell banking products (examples: credit cards, CDs, IRAs, loans)

oQuote rates, terms and programs for loan customer requests

oRespond to customer inquiries and concerns, creating customized solutions

oRecognize and refer cross-sell opportunities

oRefer opportunities to appropriate specialist

oEnsure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met; and help drive overall revenue growth

oEnsure the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (examples: customer's banking, small business, mortgage and investment needs)

oDuring times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures

oLeverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy

oProactively manage risk in every business, product and service transaction leveraging available tools


**Required skills:**

- Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients

- Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment

- Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forth

- Actively use and leverage current technologies to better understand the technology solutions available to improve our customers' financial lives

- Ability to learn and understand technology to assist customers with self-service needs

- Apply strong critical thinking and problem-solving skills to meet customers' needs

- Available to work weekends and/or extended hours as required to run the business

- Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

- Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives

- Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.)

- Excellent oral and written communication skills with strong influencing skills

- Pass relationship banker pre-employment assessment

- Bilingual (fluent verbal and written) skills where applicable

- Ability to engage customers for long periods of time

- All relationship bankers must be certified in the requirements of the role. The certification process will be designed to validate associates' proficiency, meaning their ability to perform the critical job tasks and demonstrate the key "how" behaviors.

**Desired skills:**

- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals

- Six months of cash handling experience

- Bachelor's degree or business relevant associate degree (examples: business management, business administration, finance)

- Financial/Banking center experience


**Posting Date** : 05/15/2018


**Location** :

Little Rock, AR, Bowman Curve BC, 300 S Bowman Rd,

- United States


**Travel** : No


**Full / Part-time** : Full time


**Hours Per Week** : 40


**Shift** : 1st shift


**Assistance for Applicants with Disabilities**


Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at -with-disabilities .


**Diversity & Inclusion**


At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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